Judy - Office Manager

Judy began her dental career by managing a general dental office for six years. She has been with our practice since it opened in 1988 – back when there was just her, Dr. Grady, and two dental chairs in the office. At that time, she assisted in the clinic, did lab work, and managed the front desk. Now she devotes her energy to managing all of the business aspects of the practice.

Judy has watched the practice grow by leaps and bounds through the years and attributes its success to the exceptional personalities and skills of Dr. Grady, Dr. Kastner and each individual staff member.

“Our office offers a unique experience, unlike any other professional office I have ever visited. We are dedicated to exceeding our patient’s expectations in all areas of the practice. Each one of us strives for excellence and we demonstrate the highest level of commitment to our patients. The final treatment results I have seen throughout the years have been amazing.”

Diane – Treatment Coordinator

When a patient visits our office for an initial consultation, they will first meet with either Dr. Grady or Dr. Kastner, and Diane, our treatment coordinator. Diane has been with our practice since 1989, and began her career with us as an orthodontic assistant, before being promoted to treatment coordinator. Prior to joining our practice, she worked as a dental assistant for eight years. Her extensive background, experience, and expertise in the dental field give her a broad knowledge of all aspects of orthodontic care.

After the doctors examine a patient and present their findings, Diane will continue the consultation by elaborating and explaining each step of the proposed treatment plan in great detail to the patient.

Judy - Financial Coordinator

Prior to joining our office in 1996, Judy worked for many years in accounting and office management.

Her position as Financial Coordinator is very rewarding because it affords the privilege to get to know our “special patients and parents” and establish wonderful friendships. The position of Financial Coordinator enables her to meet all the people who pass through our doors and follow their treatment from the beginning to the end and see their beautiful smiles when they have completed their treatment.

Karen – Insurance Coordinator

Karen began her career in the dental field in 1977 working at a dental laboratory on the South Side of Pittsburgh. She joined our office in 1998, and quickly excelled to the position of Insurance Coordinator. Karen has a thorough knowledge of all insurance plans, and works diligently to make sure that all patients receive the full benefit available to them through their plan.

In addition, you may see Karen working in other areas of the practice at times.  As a true team player, she always pitches in when needed – whether it is at the front desk, as Treatment Coordinator, Financial Coordinator, or as the Clinical Coordinator, directing Dr. Grady and Dr. Kastner to the next patient in the clinic.

Cathy - Front Desk Manager/Appointment Coordinator

Cathy joined our practice in 1999 and has worked at the front desk as our Appointment Coordinator. She was promoted to Front Desk Manager in 2004. Cathy makes every effort to coordinate your appointments in a courteous and professional manner, and to be as accommodating as possible.

Before working at our office, Cathy and her three sons were patients of ours. She was so impressed with our office during their visits, that she was determined to someday land a job with us. Two years after she began working here, her husband also had his orthodontic treatment at our practice! Cathy’s family photo is a beautiful tribute to the professional work of Dr. Grady and Dr. Kastner.

Cathy adds that “This is a great place to work. The doctors are two of the kindest men I know”.

Jeannie - Appointment Coordinator

Jeannie has been our Appointment Coordinator on a part-time basis since 2002. She possesses exceptional customer service skills and goes out of her way to accommodate our patients. She shows compassion and the highest level of professionalism at all times.

Jeannie feels truly blessed to work at such a great office. She enjoys working for two wonderful doctors in an office with a remarkable, caring staff.

Italia – Greeter/Appointment Coordinator

Italia started working for Dr. Grady and Dr. Kastner as the front desk greeter in April of 2005. “I really enjoy my job. It gives me the opportunity to interact with our patients and their families. Speaking and socializing are one of my best qualities! So, if I haven’t met or spoken to you yet, I look forward to meeting you in the future. I thank Dr. Grady and Dr. Kastner for my position on the staff.”

Annette - Appointment Coordinator

Annette has worked as a secretary and administrative assistant for over 30 years in several different professions. “I can honestly say it is a true pleasure to work at the front desk of such a dedicated and professional office. Doctors Grady and Kastner are two of the finest doctors I have ever met.” Annette experienced their skill and dedication first-hand many years ago when her own children had their orthodontic treatment completed at our office. “Needless to say, now, I am proud to be a part of this fine-tuned and exceptional staff. You just can’t help not to smile!”